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During the hire period, the Named Hirer is entirely responsible for the care and maintenance of all equipment supplied as well as being entirely responsible for the health, safety and well-being of all users.
Soakology Hot Tub Hire accepts no responsibility for damage to property, loss, injury, illness or death of persons during the hire period. This is entirely the responsibility of the Named Hirer.
CHILDREN AT NO POINT SHOULD BE LEFT UNATTENDED WHILST USING THE HOT TUB, AND THE TIME THEY ARE IN THE WATER SHOULD BE LIMITED. WE ADVISE AGAINST VERY YOUNG CHILDREN USING THE HOT TUB. NO ONE UNDER THE INFLUENCE OF ALCOHOL OR ANY OTHER FORM OF DRUGS SHOULD USE THE HOT TUB.
Your non-refundable deposit can be paid by credit/debit card over the phone, or via BACS. We take a £20 deposit for each hot tub that is booked. No booking is secured without the deposit having been received. A confirmation of booking will be sent to you. By paying the deposit you agree to our hire terms and conditions outlined on this page.
We will advise you of the balance to pay upon confirmation of booking. We only accept cash payments on set up. You can choose to pay the balance via card/BACS BEFORE the set up, please inform us if you choose to do this. We will not leave our equipment at set up without payment. We do not take payment on collection. Payment MUST be made on or before set up.
When hiring a hot tub you will need:
A clear passageway to the garden.
A clear, level, area no less than 2.5 x 2.5m for a hot tub or 3x3m for a gazebo.
You will need access to an electricity source.
You will need access to water either internal tap/shower or external tap, which we can connect our hose to.
You will be issued with a time slot the week of the hire. There must be someone aged 18+ to accept delivery. If you have failed to be/make someone available for set up and we arrive to an empty property, you will be responsible to pay for the balance of the hire.
Clearing pathways for our delivery driver.
Clearing an area 3x3m of sharp debris, leaves, branches, stones, furniture, and animal mess. If the area is unsuitable, we reserve the right to refuse the hire.
Access to electric will be required for the entire duration of the hire, please take this into consideration.
A member of our team will set up your hot tub and gazebo (if applicable). They will show you how to use the equipment and answer any questions that you might have. Fill time can vary from 1-3 hours; we will show you how to turn the heat on for once it is filled. We work on a night-by-night hire basis; we aim to have the hot tub ready to be used from 7pm on the first night of hire. If your party is starting earlier than 7pm in the winter months, please let us know. Heat time is up-to 24 hours; therefore, it is PARAMOUNT that you TURN ON the heat as soon as the tub is filled to the required level. If we have access to an indoor tap/shower however (preferred), the tub will be ready to use straight away.
Your hot tub is delivered sanitised. It is filled with clean, safe water. It is ESSENTIAL to everyone’s enjoyment and health that you make all efforts to keep the hot tub in a good condition during your hire.
Ensure all guests are freshly showered, they are not wearing strong perfumes, oils, creams, fake tan. Make sure that nobody urinates, spits, vomits, or likewise into the hot tub. Users MUST wipe feet before entering the hot tub to prevent dirt, grass etc from getting in the tub.
We are not responsible if you do not follow these simple instructions to maintain clear water. If the water becomes dirty and smelly you must empty and refill the hot tub. DO NOT USE THE TUB IF WATER IS SMELLY AND DIRTY. We at Soakology accept no liability for illness, skin/eye irritation, or other condition from using the hot tubs.
The person responsible is the person who has made the enquiry to book and issues the order of the payment of the deposit. As the customer you accept responsibility for the safety and wellbeing of the users and the care of all equipment belonging to Soakology Hot Tub Hire.
Children must be supervised by an adult at all times. Use of the hot tub should be limited to sessions of 30 minutes at a time. All bathers must shower before and after use. The customer must ensure that any users that are pregnant, suffer from any ill health, have open wounds, or are on medication do not use the hot tub unless they have sought the permission from a GP. Anybody with a contagious infection/disease is prohibited from using the hot tub. Anybody highly intoxicated or that have used recreational drugs must not be allowed to use the hot tub for risk of drowning. It is the customer’s responsibility to pay for replacements of any damaged items, and for the safety and wellbeing of each user.
Keep water clean and clear. Clean the filter regularly. Wipe/wash feet before entry. Freshly shower before entering the tub removing any heavy oils or creams. Supervise anybody under the age of 18 at all times with strict attention. Ensure the safety of the equipment with correct storage, use of the hot tub. Do listen to all instructions given during your set up and listen to any requests that may be communicated during your hire. Check water cleanliness often. Clean the filter at least twice per day. Inform us immediately of any new or ongoing problem; we cannot fix a problem if we aren’t made aware of it.
Do not allow children into the hot tub unsupervised. No pets must climb up/enter the hot tub. Do not use any sharp breakable objects such as glasses; use plastic. Do not urinate, spit, vomit in the hot tub. Do not jump on the sides of the hot tub. Do not allow sharp toys in the hot tub. Do not spill food or drink or other substances into the water including bubble bath. Do not bathe in dirty smelly water; if you have failed to keep the water clear you should drain, clean and refill the tub will fresh water. Soakology accepts no liability for illness, skin/eye irritation or other relating to the use of the hot tubs.
Hot tubs can be used all year round. However, certain extreme weather may prevent us from setting up or may hinder your enjoyment of the hot tub.
We will always check the forecast before our arrival, in strong winds we will be unable to set up any gazebos, we will remove the price of the gazebo (£50 from the hire) If the wind picks up after set up and damage is likely to be caused to the gazebos, you must remove the material covers. We will remind you to do this as well. Any damages caused to the gazebo in wind or other circumstances must be repaid.
In the event of Severe weather storms such as snow, gales, floods and weather warnings we may cancel the hire where safety is a concern. We will offer you a choice of either a full refund of any amounts paid, or a free transfer booking to an alternative date.
Once a deposit has been received, your booking will be confirmed. If you need to cancel your booking you may receive a full refund up until 2 weeks of the delivery date of hire. If you have placed your booking within 2 weeks of delivery, you will be given a 48-hour cooling off period, after such time your deposit will be retained if cancelled.
You may transfer your date free of charge anytime before 2 weeks prior to delivery.
If you cancel your hire within 2 weeks of the hire delivery date, your deposit will be retained.
If we cancel your hire for any reasons relating to but not limited to extreme weather, a full refund or change of date will be offered.
If you decide to cut short your hire, we reserve the right to withhold any moneys paid due to potential loss of hire.
Sometimes the hot tub pump will flash and make noise at you; this does not mean there is a problem. They are preset to do this to inform you that you need to do something. Below are some of the most common errors:
E02 – There is a problem with the water flow, the filter is probably blocked. Take it out and clean it, checking the pipes for any debris that may have become caught. Reset (below).
EO3 – The pump is too cold, predominantly in winter. You need to warm the pump up to above 4*c to get it going again. This will only happen at initial set up and should not happen once the water is circulating. Reset (below).
EO4 – The water temperature is too hot, predominantly in summer. Check the temperature on the pump, if above 40*c, carefully replace some of the water with clean cold water. Reset (below).
EO8 – This is an electrical message. Either a dirty filter has caused the motor to begin to overheat and the pump senses a fault; in which case you need to clean the filter. Or, if using an extension cable, it may have overheated; this happens when it is not capable of drawing the energy that the hot tub requires to heat up. This can also occur from a household socket where too many appliances are running off the same circuit (think hot tub, microwave, tumble dryer and a kettle all turned on… it’s too much power) If the plug from the hot tub is hot to the touch; please turn off immediately and call us. Keep turned off until further notice. Reset (below).
If any of the above come up during your hire you will need to reset the pump; here’s how:
Turn the power supply off
Wait for the beeping to stop
Turn back on
About a foot down the cable is a ‘reset’ button, press this
Go to the pump
On the lower-half of the back of the pump is a small reset button, push it
Push the ‘power’ icon on the pump display (looks like a TV standby button)
Press the 3 flames for heat.
If this does not resolve the issue, or the problem you have is different to the above please call us, or refer to the lay-z-spa user guide
In the event that any item(s) of equipment belonging to Soakology Hot Tub Hire becomes damaged during your hire (this being classed from the moment that our team member leaves your premises to when we return to collect the equipment) you are responsible to pay for all damages up to full replacements costs.
Maximum replacement costs:
Hot Tub £500
Gazebo £200
LED spa light £20
LED light remote £20
Curtain lights £20
Payments for replacement must be made on collection of the equipment. Any moneys unpaid will be sought through the small claims court, the customer will incur court costs.
If you have problems during your hire you must contact us for assistance, if you are unable to resolve the problems yourself from our FAQ’s & Self Help page.
Text – 07368967029
Facebook – /Soakology Hot Tub Hire
We cannot fix a problem without being told about it. We are open from 7 days a week, 365 days per year.
If you feel the equipment is faulty, we will test the equipment at our base before considering any refund.
All of our hot tubs are well cared for, well maintained, and cleaned meticulously. If, during your hire, the hot tub has not been kept in a sanitary condition and on collection contains residue of make up, hair dye, food, urine or is presented in any other unsavoury state; a cleaning charge of £25 will be invoiced to you. A well-maintained spa will see you enjoy your hire from start to finish; please follow the user guidelines to ensure your hot tub stays clean. A clean hot tub is a safe hot tub!
You will be given a 2-hour collection slot for one of our team members to take away the equipment. Access does need to be made; however, nobody needs to be present for collection if we can get to the equipment without coming through a house/garage.
You must leave access clear and unlocked. If we cannot retrieve our equipment in the agreed time, an additional charge of £50 will be applied plus £34 per night until we are able to collect at our convenience.
We will discuss drainage with you on set up, please leave an electricity source accessible so we may use a submersible pump to empty the hot tub.
When you book, we do have to take information. This information is stored on a password protected calendar programme, on password/fingerprint protected devices (laptop and phone) which only Soakology staff have access to.
We do not store payment details. When paying by BACS please see your bank’s safety policy.
We never have, nor will, pass your details on to any 3rd parties. We may contact you from time to time with promotions which you have the right to unsubscribe to at any point. All of our emails contain an unsubscribe link.
You have the right to request that any message history is deleted once your booking is completed.
We may store your booking information for a period of 3 years. This makes it easier when you book again. You may request that your booking information is deleted once your hire has ended.
You may request a copy of any data we hold on you at anytime.
If we have multiple promotions running, only one is applicable when purchasing. Discount stacking is not allowed.
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